Shipping Information

 

How much is shipping?
Shipping for online orders is $12 for orders shipped within Ontario and Quebec, $15 for orders shipped to other provinces.  Orders over $150 are eligible for free shipping.

We ship everything in 13” x 13” x 2” boxes.  If you over-sized items that do not fit in this box size, additional shipping charges may apply.  We will contact you if extra shipping charges apply.

At this time we only ship within Canada.


How long does it take to get my online order?
We will try to process all online orders and ship them within 48 hours.  The length of time it will take to get to you once we ship depends on how far from our store you live.   Most orders should arrive within 3-5 days.

Can I pick-up my online purchase in store?
Yes.  Select pickup in store during online checkout.  There is no charge for this service.  We will notify you by email when your order is ready to be picked up.

How will I know when my order is ready for pickup?

We will send you an email when your order is ready for pickup.  This will be a separate email from your order confirmation.  Please don’t come to the store to pickup your order until you receive the Ready-For-Pickup email.

 

Pickup Times

You may pickup your order anytime during normal store business hours – Tuesday through Sunday 10am – 5pm (excluding holidays).  Please ensure you receive your Ready-For-Pickup email before coming to the store to pickup your order.



If you have any questions about your order, please contact us via email at customerservice@craftersworkshop.ca or by phone at 905-642-1742.



CONTACT US
  • The Workshop
  • customerservice@craftersworkshop.ca
  • (905) 642-1742
  • 100 Ringwood Drive, Unit 22
    Stouffville, ON
  • L4A 1A9
STORE HOURS
  • Monday: Closed
  • Tuesday: 10am to 5pm
  • Wednesday: 10am to 5pm
  • Thursday: 10am to 5pm
  • Friday: 10am to 5pm
  • Saturday: 10am to 5pm
  • Sunday: 10am to 5pm
SHOP BY CATEGORY



Where Creativity, Inspiration and Laughter are always in stock!