IMPORTANT CHANGES REGARDING SHIPPING EFFECTIVE MAY 1ST 2022
Due to rising Shipping & Fuel costs, we will be making the following changes (effective May 1st, 2022) to all shipments across Canada. Our Build-A-Box program remains in effect as well as curbside and instore pick-up options in Stouffville and Whitby.
Shipping rates effective May 1, 2022
Orders Shipping Within Canada
Ontario and Quebec
- Orders less than $125 (after discounts, before tax) - $15 (plus tax)
- Orders $125 and up (after discounts, before tax) are eligible for free shipping
All other provinces
- Orders less than $75 (after discounts, before tax) - $20 (plus tax)
- Orders $75 - $149.99 (after discounts, before tax) - $18 (plus tax)
- Orders $150 and up (after discounts, before tax) are eligible for free shipping
Orders Shipping Within the Continental United States
- Orders less than $150 (after discounts) - $20
- Orders $150 and up (after discounts) are eligible for free shipping
All shipping rates are based on orders that fit into our standard shipping boxes (up to 13” x 13” x 3"). If you have over-sized or bulky items that require a larger box, extra shipping charges may apply.
All orders are shipped via courier (UPS, Fedex, Purolator, GLS Dicom, Canpar) with tracking provided. If you require shipment via Canada Post, additional shipping charges may apply.
Shipments to PO Boxes, rural or remote areas may be subject to extra shipping charges.
We will contact you if extra shipping charges apply or if there are any issues with your order before shipping.
We try to process all online orders and ship them within 1-3 business days - we ship daily Tuesday though Friday.
Build-A-Box for Shipping
We offer the ability to "Build a Box" to earn free shipping. With this program for SHIPPED orders, you can make a few purchases over a few days or weeks to take advantage of new releases, pre-sales, special orders or last minute crafty decisions, and build your box to get free shipping. This is not meant to be for long-term holds as we have limited space for storage. We ask that you please keep track of your purchases in your Build-A-Box and notify us when you are ready for us to ship to you (we do not ship until requested to do so).
To Build-A-Box for shipping, select In-Store Pick-up during your online checkout. In the notes field include, Start a Box, Add to my box or Ship my box. This will tell us that you want to do with your order. You will get an order confirmation, but no other updates on your order until you ask us to ship it. Please keep track of your orders and ensure you let us know when you are ready for your goodies to ship. If your Build-A-Box is not eligible for Free Shipping when you ask us to ship, our normal shipping rates will apply and you will be invoiced for the applicable fee.
In-Store and Curbside Pick-up
If you select pick-up during online checkout your order will held for you until you are able to come to the store. There is no charge for this service. We will notify you by email when your order is ready to be picked up. You have the choice of picking up the order in-store or Curbside. If you want curbside service, when you arrive to pickup your order, please call the store at 905-642-1742 to let us know you have arrived. This service is available during normal store business hours only.
As an alternative to picking up your order at our store in Stouffville, we offer curb-side pick-up in Whitby on Tuesday evenings (6pm - 8pm). If you wish to pick-up your order in Whitby, please select In-Store pick-up during online checkout and add notes that you'd like Whitby pick-up. Your order confirmation will still show your order is ready for pickup in Stouffville, but we will send you an email with the address and phone number to call (usually Tuesday afternoon). There is no charge for this service. Cut off for same day pick-up is noon on Tuesday.
Ready for pick-up notification
We will send you an email when your order is ready for pickup. This will be a separate email from your order confirmation. Please don’t come to the store to pickup your order until you receive the Ready-For-Pickup email. Orders placed during business hours are usually ready the same day.
You may pickup your order anytime during normal store business hours. Please ensure you receive your Ready-For-Pickup email before coming to the store to pickup your order.
If you have any questions about your order, please contact us via email at firstname.lastname@example.org or by phone at 905-642-1742.