We want you to be fully satisfied with your purchase from The Papercrafter's Workshop.  If you’re not happy, please contact us right away.  We would love the opportunity to make it right and make sure your crafting experience is an enjoyable one.

Phone: 905-642-1742

Email: customerservice@craftersworkshop.ca

Missing an item?  Item is damaged?

Once you receive your order, either by in-store pick-up or courier delivery, please check it right away and confirm you received all items correctly, and each item is in good condition.  If there are any issues, please let us know within 7 days, so that we can address and correct them.

Item doesn’t work properly or is defective?

If you feel an item is defective, please contact us within 14 days for assistance.  Clear photos are always helpful in determining the cause of issues and how we can correct them.

I would like to return or exchange what I purchased.

Please contact us by phone or email first so we can hear and address your concerns. You will be offered an exchange, store credit or refund.

Please note:

There are no returns or exchanges on Clearance Outlet items. 

Shipping fees are non-refundable.

Cancellation of online orders:  Any orders cancelled by the customer after the transaction has been processed may incur handling fees.