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Frequently Asked Questions

Where is your store?
Our store is located in Stouffville, ON.
Our address is 100 Ringwood Drive, Unit 22.

Do you offer gift cards?
Yes. We can create a gift card for any denomination. Please call or visit us in-store for details.  Gift cards can also be purchased through our website.  All gift cards can be used in-store or online.

Do you deliver?
Yes.  We ship across Canada and the United States.

Can I order online and pick-up my order?
Yes.  Online orders can be picked-up at our store in Stouffville during normal business hours.  Please see our Shipping info page for full details.

How long does it take to get my order?
We try to process all online orders and ship them within 1-2 business days - we ship daily Tuesday though Friday.  The length of time it will take to get to you once we ship depends on how far from our store you live.  Most orders within Canada should arrive within 3-5 business days.

What is Build-A-Box for Shipping?
To help save on shipping fees, we offer customers the ability to "Build a Box" to earn free shipping.  You can make a few purchases over a few days or weeks to take advantage of new releases, pre-sales, special orders or last minute crafty decisions, and build your box to be eligible for free shipping.  This is not meant to be for long-term holds as we have limited space for storage.  We ask that you please keep track of your purchases in your Build-A-Box and notify us when you are ready for us to ship to you (we do not ship until requested to do so).

Please see our Shipping Info page for more details on how to use our Build-A-Box program.

Can I pick-up my order at any other location?
As an alternative to picking up your order at our store in Stouffville, we offer curb-side pick-up in Whitby on Tuesday evenings (6pm - 8pm).  If you wish to pick-up your order in Whitby, please select In-Store pick-up during online checkout and add notes that you'd like Whitby pick-up.  Your order confirmation will still show your order is ready for pick-up in Stouffville, but we will send you an email with the address and phone number to call (usually Tuesday afternoon).  There is no charge for this service.  Cut off for same day pick-up is noon on Tuesday.

I requested Whitby pick-up by my notification says In-Store pick-up in Stouffville?
That is normal.  If you have requested Whitby pick-up, we will ensure your order gets there and is ready for you.  A separate email is sent on Tuesdays with Whitby pick-up instructions (address, phone number)

How do I know when my order is ready for pick-up?
We will send you an email when your order is ready for pick-up.  This will be a separate email from your order confirmation.  Please don’t come to the store to pick-up your order until you receive the Ready-For-pick-up email.  Orders placed during business hours are usually ready the same day.

You may pick-up your order anytime during normal store business hours.  Please ensure you receive your Ready-For-pick-up email before coming to the store to pick-up your order.

Do you have a Rewards program?
Yes!  You earn rewards with every purchase of regular priced items.  Learn more on our PCW Rewards info page.

How do I find you on social media?
You can find us on Facebook, where we offer tips, community, and live videos.

We are also on Instagram:
And on YouTube:

What types of classes do you offer?
At The Papercrafter's Workshop we offer all kinds of different types of classes and workshops in a Virtual format - either Zoom or Facebook.  Topics include: cardmaking, scrapbooking, mixed media and more. We try to ensure our classes support a range of skill levels from beginner to expert. Our class schedule is always being updated. Please contact us for details.

Do you have space to crop?
No, we don't.
  • Papercrafter's Workshop
  • (905) 642-1742
  • 100 Ringwood Drive, Unit 22
    Stouffville, ON
  • L4A 1A9
  • Monday: Closed
  • Tuesday: 10am to 4pm
  • Wednesday: 10am to 4pm
  • Thursday: 10am to 7pm 
  • Friday: 10am to 4pm
  • Saturday: 10am to 4pm
  • Sunday: Closed